Contact Casino Not On Gamstop

This page explains how to contact Casino Not On Gamstop, what we can help with, and what we can't. We are an independent information site, not a casino. If your question is about your own casino account, the operator itself is the right place to start.

We don't publish a phone number, postal address or email address on this page, and we won't invent one. Use the contact route provided by the site's footer or menu where one is shown. Be cautious of anyone claiming to represent rebeccalitchfield.com through social media or unsolicited messages.

What we can help with

Corrections: a fact on a review or guide looks out of date or wrong, such as a bonus term, payment method or licence detail.
Reader feedback: something was unclear, or a topic you'd like explained, such as wagering requirements or withdrawal checks.
Questions about our approach: how we choose and rank casinos. See About Us for our background.
Editorial or listing queries: questions about how a casino appears on our lists.

What we can't do

We can't act as your representative with a casino, and we can't:

Recover deposits, reverse a closed account or overturn a withdrawal decision.
Access your account or see your transaction history.
Guarantee that any operator will pay out, or that any bonus will suit you.
Give legal, financial or medical advice.

If you have a problem with a casino

Work through these steps in order. Keep dated records throughout.

Gather screenshots, transaction references, chat transcripts and the bonus terms that applied when you claimed.
Contact the casino's customer support in writing, so there is a record. Ask for a written answer.
If unresolved, use the operator's formal complaints procedure. Check its terms for time limits and stages.
Check which licence the operator holds and whether the licensing body or an independent dispute service accepts complaints. Overseas licences vary a great deal in the protection they give, and an operator accepting British players does not mean it is authorised by the UK Gambling Commission to serve them.

Verification requests are common. Casinos may ask for identity documents or proof of the source of funds before paying out, so responding promptly avoids delays. Our Terms and Conditions set out how this site's content should be used.

Help with gambling worries

If gambling is causing you stress, or you feel you're losing control, please don't wait for a reply from us. Speak to GamCare, which runs the National Gambling Helpline on 0808 8020 133 (free, 24 hours a day). GAMSTOP offers free self-exclusion for gambling companies licensed in Great Britain, and our Responsible Gambling page covers deposit limits, self-exclusion and blocking software. Gambling is for adults aged 18 and over and should never be seen as a way to earn money or fix financial difficulties.

Making your message useful

A clear message is answered faster. Please include:

The page address and the section you're referring to.
What you think is wrong and, if you can, where you saw the correct information.
The date you checked, as offers and terms change often.

Please never send passwords, full card numbers or identity documents to us. We don't need them.

How we handle corrections and independence

We review casino information from operator sites, licence records and published terms, and we date our fact-checks. Casino advertising, such as headline welcome offers, is shown as advertised, and the conditions attached matter more than the headline figure. We may earn a commission if you use some links, but commission doesn't buy ranking position, and contacting us doesn't change a rating. If a factual error is confirmed, we will correct it.

Looking for casino comparisons rather than contact details? Our main guide to non GamStop casinos is the best place to start.